On November 1, 2011 Information Evolution deployed its 100th dedicated team member! As we approach our fourth birthday next month it is very gratifying to have reached this milestone. Unlike other outsourcing firms that lurch from one short-term batch process to another, IEI is based on developing on-going teams for our customers comprised of dedicated full-time resources. In other words, our team members are extensions of our customers’ operations and not just disposable short-term resource. Our teams get better, smarter, and faster over time and their ROI to our customers is simply unparalleled.
Although we are growing, we promise to remain as committed to maintaining our close personal relationships with our long-term partners, making those ties even stronger as we grow. If you have any colleagues lurching from one dysfunctional outsourcing relationship to the next, looking in vain for a competent, trustworthy, and cost-effective partner, send them our way so they can see the IEI difference.
posted by Shyamali Ghosh on December 1, 2011
As online information services have evolved, the conventional wisdom has been that human resources are bad because they impede a high valuation for the firm. Slowly but surely, however, this perception is being relegated to a historical footnote and new information services are embracing the unique filtering, analysis, responsiveness, and insight that only human beings can offer. We’ve being saying this for a long time at IEI (we see automation and human resources as complimentary, not contradictory) so it was gratifying to hear Russell Perkins at the DataContent conference talking about the “inevitability” of the human dimension to data-driven information services and to see services like First Stop Health emerge. First Stop, brought to you by serial info-entrepreneurs Patrick Spain and Ken Anderson, uses humans to navigate the complex world of medical services for subscribers to ensure that they get the care they need and save money while they do so. Selling expert advice by the slice is also re-emerging as an online service across multiple verticals, which is both gratifying and frustrating for those of us once on board Internet start-ups such as Intellifact, which crashed and burned a decade ago while trying to get that business model to fly. In the end, highly targeted expert advice is really an information commodity ideally suited to the immediacy and targeting of the medium that is the Internet.
posted by Shyamali Ghosh on November 21, 2011
